COVID 19 Information

Shipping Service Related Impact due to Covid-19

EXPECT DELAYS. Given the current global pandemic, expect there to be shipping delays as we use Canada Post. Canada Post has been working extra hard to accommodate the increased service demands with delivery.

When you place your order you will be notified with your order confirmation within 15 minutes. If you did not receive an order confirmation please email us, raqcityscrunchies@gmail.com. 

When your order has been processed and shipped you will receive another email with your shipping notification provided within 4-7 business days from placing your order. Business days do not count as holidays and or weekends.

Expect major delays in standard shipping during this time and with expedited, Xpress or priority shipping. Canada Post can no longer guarantee regular or on-time shipping estimates given the current global situation as they accommodate the increased service demands with mail and parcel delivery of Christmas-level volumes of mail and limited staff.

Raq City Scrunchies is not responsible for shipping delays and have no further details on the location of your package. We are a small business run by 1 person and are unable to replace and/or refund unreceived orders in the event of an incident with Canada Post. All orders placed at www.raqcityscrunchies.com do not have a guaranteed delivery date and are estimated only.

If you would like to track your order, opt for the expedited shipping options.

If you are in the GTA we do offer curb-side pick up. 

Please read the latest COVID-19 service updates from Canada Post. 

 Our Prevention Policy for COVID-19

As the situation with COVID-19 evolves everyday, our top priority during these challenging times continues with the health and safety of our customers and communities.

We are aware of proper hand washing protocol, work areas are cleaned prior to shipping each package.

Should you need anything else, you can always reach us through email at raqcityscrunchies@gmail.com.